Client Care keeps your system running at peak performance.
Whether you're making minor changes or completely re-engineering your operation, ETi will provide Smart System Solutions™.
24/7 Support Services
Our engineering team responds quickly to emergency shutdowns to keep your system in production.
Preventative Maintenance
Annual comprehensive maintenance to keep your system running and prolong the life of your investment.
Spare and Replacement Parts
We provide key components and support your operational needs with our parts order system and warranty replacements.
Maintenance and System Training
We will train your staff to safely operate, maintain, and troubleshoot your conveyor system.
Client Care Group
ETi’s Client Care Group provides you with a direct point of contact to ensure quick response. We provide services designed to keep your system running at peak performance.
At the completion of each successful installation, the project is turned over to ETi’s Client Care Group. We handle the aftermarket activity of projects. This includes warranty claims, spare parts procurement, and field services including technical support, preventative maintenance, equipment audits, and equipment training.
Our team provides extended warranty support, preventive maintenance routines, and proactive assessments. We manage your spare parts program going forward.
Contact
For more information about Client Care, contact Michael Nichols.
Michael Nichols
Client Care Manager
(770) 845-4779
(678) 903-4823, press "4" for Client Care
